Concierge Services

First Impressions are Key

First impressions are everything. That’s why The Secured Property Group trains our Concierge team to act as the smiling public face of our clients’ properties. We understand the crucial role a Concierge fulfills: they are frontline security staff that welcome visitors, identify threats and handle conflict – all in a calm yet professional manner.

Our Concierge team are hand-selected customer service experts that provide a reassuring welcome for clients, staff and residents alike. Alongside their customer-centric approach, each of our Concierges possess Basic Security Training (BST) certification, allowing them to uniquely fulfill a building’s security needs. We are proud to offer the following Concierge services to our clients:

Residential Concierge

Our Residential Concierge team ensures only residents and their visitors enter the premises. They are equally adept at handling packages and noise complaints, with minimum fuss and the highest levels of professionalism. They offer peace of mind to residents that the building is safe and secure.

Business Concierge

As the front of house contact for a business, our Business Concierge team provide a smiling welcome to staff and visitors alike. They provide frontline safety and security services in a discreet manner, and are happy to enforce building policies in a firm yet polite manner. Their security background enables them to spot threats before they can develop, often dealing with them before anyone else might notice.

Find Out More

Ready to partner with Secured Property Group to take your Concierge service to the next level? Get in Touch and we’ll be delighted to assist.

Expectations Exceeded

Since 2008, The Secured Property Group has emerged as one of Western Canada’s most trusted providers of security and property management services. Our unique integrated synergistic solutions, aligned with flexible modern working practices, allows us to provide efficient and comprehensive service that exceeds expectations.

Over the years, we are proud to have built and maintained strong long-term client relationships across a breadth of business sectors. Read our Client Testimonials to find out more.

Our Approach

At Secured Property Group, we believe security is just one piece of the crime prevention puzzle. Criminality flourishes where environmental circumstances and opportunity allow it. Keeping a property clean, safe and well-lit acts as a powerful deterrent to opportunistic thieves. We believe our services offer a synergetic solution that tackles the root cause of the problem. We achieve this in the following ways:

Always Available

Our clients expect and deserve to know the status of their property at all times. Our management team is always available to handle any issues in an effective and customer-focused manner. We know that security matters, so clients can always find us when it matters most.

Tailored Solutions

Every client is different, yet so many security businesses trade in off-the-shelf solutions. This isn’t good enough. Since day one, we have tailored solutions to fit the unique needs of our clients. We are happy to accommodate any reasonable request, no matter how small.

An On-Going Partnership

We take pride in building long-lasting and mutually beneficial partnerships with our clients. Our aim is to build an understanding with them that allows us to take a pro-active approach to accommodating their changing needs. As businesses grow, their security and property maintenance needs change. We will be there at every step, delivering a guaranteed consistent service that grows with them.

Elite Risk Assessment

In our every interaction, safety is—and always will be—our number one priority. Before accepting any contract, we carry out a risk assessment that involves examining criminality in the area, an historic track record of the area and how the environment could be improved to deter crime. From this, we target deficiencies and make recommendations that will take property security to the next level. We treat our clients’ property as we’d like our own to be handled.

Working for You

Our years of security consulting have given us a unique lens into the strategic needs of our clients. Secured Property Group can also manage strategic issues that may have a long-term impact on the services we provide to our clients. These typically involve (but aren’t limited to) management commitment, clear decision-making authority, teamwork enhancements and potential resource constraints.

While other companies can offer security or property maintenance, none can match the years of multi-industry international expertise offered by The Secured Property Group.

First Impressions are Key

First impressions are everything. That’s why The Secured Property Group trains our Concierge team to act as the smiling public face of our clients’ properties. We understand the crucial role a Concierge fulfills: they are frontline security staff that welcome visitors, identify threats and handle conflict – all in a calm yet professional manner.

Our Concierge team are hand-selected customer service experts that provide a reassuring welcome for clients, staff and residents alike. Alongside their customer-centric approach, each of our Concierges possess Basic Security Training (BST) certification, allowing them to uniquely fulfill a building’s security needs. We are proud to offer the following Concierge services to our clients:

Residential Concierge

Our Residential Concierge team ensures only residents and their visitors enter the premises. They are equally adept at handling packages and noise complaints, with minimum fuss and the highest levels of professionalism. They offer peace of mind to residents that the building is safe and secure.

Business Concierge

As the front of house contact for a business, our Business Concierge team provide a smiling welcome to staff and visitors alike. They provide frontline safety and security services in a discreet manner, and are happy to enforce building policies in a firm yet polite manner. Their security background enables them to spot threats before they can develop, often dealing with them before anyone else might notice.

Find Out More

Ready to partner with Secured Property Group to take your Concierge service to the next level? Get in Touch and we’ll be delighted to assist.

Expectations Exceeded

Since 2008, The Secured Property Group has emerged as one of Western Canada’s most trusted providers of security and property management services. Our unique integrated synergistic solutions, aligned with flexible modern working practices, allows us to provide efficient and comprehensive service that exceeds expectations.

Over the years, we are proud to have built and maintained strong long-term client relationships across a breadth of business sectors. Read our Client Testimonials to find out more.

Our Approach

At Secured Property Group, we believe security is just one piece of the crime prevention puzzle. Criminality flourishes where environmental circumstances and opportunity allow it. Keeping a property clean, safe and well-lit acts as a powerful deterrent to opportunistic thieves. We believe our services offer a synergetic solution that tackles the root cause of the problem. We achieve this in the following ways:

Always Available

Our clients expect and deserve to know the status of their property at all times. Our management team is always available to handle any issues in an effective and customer-focused manner. We know that security matters, so clients can always find us when it matters most.

Tailored Solutions

Every client is different, yet so many security businesses trade in off-the-shelf solutions. This isn’t good enough. Since day one, we have tailored solutions to fit the unique needs of our clients. We are happy to accommodate any reasonable request, no matter how small.

An On-Going Partnership

We take pride in building long-lasting and mutually beneficial partnerships with our clients. Our aim is to build an understanding with them that allows us to take a pro-active approach to accommodating their changing needs. As businesses grow, their security and property maintenance needs change. We will be there at every step, delivering a guaranteed consistent service that grows with them.

Elite Risk Assessment

In our every interaction, safety is—and always will be—our number one priority. Before accepting any contract, we carry out a risk assessment that involves examining criminality in the area, an historic track record of the area and how the environment could be improved to deter crime. From this, we target deficiencies and make recommendations that will take property security to the next level. We treat our clients’ property as we’d like our own to be handled.

Working for You

Our years of security consulting have given us a unique lens into the strategic needs of our clients. Secured Property Group can also manage strategic issues that may have a long-term impact on the services we provide to our clients. These typically involve (but aren’t limited to) management commitment, clear decision-making authority, teamwork enhancements and potential resource constraints.

While other companies can offer security or property maintenance, none can match the years of multi-industry international expertise offered by The Secured Property Group.

Taking Care of Business

Our unique CPTED (Crime Prevention Through Environmental Design) method takes a synergetic approach, providing powerful, round-the-clock service that makes life easier for Property Managers.

No matter the role, our teams are cross trained to identify threats and deal with them quickly and discreetly.

Secure and Tailored Service

At The Secured Property Group, there’s no lengthy chain of command or layers of management to cut through. Our owners are hands on, taking a personal interest in delivering exceptional service to our clients.

With years of global experience in the facilities management and security field, we know that security matters. We promise to be there for our clients when it matters most.